Refund and Returns Policy

Overview

At Félice Skincare, we are committed to ensuring customer satisfaction.
If you experience any issues with your order, please review our refunds and returns policy below.

Damaged or Missing Items

If you notice any damaged or missing items in your parcel, please take clear photos and email them to us within three (3) days of receiving your order.

Our customer service team will assess your request and respond accordingly.

Returns Eligibility

For hygiene and safety reasons, we do not accept returns on opened or used products.

Returns will only be accepted if the item is faulty or damaged upon arrival, and the issue has been reported within the required timeframe.

Items must be unused and in original packaging
Proof of purchase is required

Refund Process

Once your claim is reviewed and approved, refunds will be processed back to the original payment method.

Please allow a few business days for the refund to appear, depending on your payment provider.

Processing Time & Enquiries

Our customer service team aims to respond to all enquiries within 24 business hours during business days.

Please note that we do not operate on Sundays or public holidays.